Automated systems are critical to successful revenue cycle management, but CHMB’s expert staff and established processes are the core of our services. Each client works with a dedicated CHMB account manager and team, which are held strictly accountable for being 100 percent accessible and responsive. CHMB account teams are supported by our seasoned administrative and technical staff, sophisticated information systems and information-rich, flexible, data warehousing.

Seasoned and Accountable
CHMB’s account managers have years of experience in accounts receivable and revenue cycle optimization. Account managers oversee pre-billing audits, coding analysis and rules-based logic to ensure clean claims; the CHMB account team provides all payment posting, handling of correspondence, appeals, patient account inquiries and follow-up.

CHMB trains each client’s staff in data batching, gathering, conversion and transfer, which equips our clients with custom reporting tools and around-the-clock access to financial and clinical information via CHMB’s Web portal.

Expert Services
CHMB coders, all of whom are certified by the American Academy of Professional Coders, work closely with the account manager, control data entry, quality assurance and posting of all medical services and corresponding transactions, including appeals and collections from insurance and private responsible parties. CHMB coders are also responsible for compliance and reimbursement and provide regular interpretation of payor, MSO and IPA contracts.

Experienced Management
CHMB’s experienced management team and strong, secure infrastructure add an additional layer of protection, surrounded by the process-oriented support of all CHMB staff, from technical support to human resources, claims, patient statements, system reconciliation and balancing, and reporting/analytics personnel. We make a substantial investment in our clients by providing state-of-the-art, HIPAA-compliant billing Web portals and powerful software and hardware to support all their information technology needs.